Teleperformance Egypt Call Center cuts costs
Leading regional call center firm Teleperformance Egypt has a growing portfolio of customers in 22 countries, including key multinational clients. The company migrated its communications system to Microsoft Exchange Server 2010 with Windows Server 2008 R2 and Hyper-V virtualization. Since then, the organization has not experienced any downtime, mailbox sizes have increased, and the cost of all physical servers has been cut. Established in 2007, Teleperformance Egypt is the first multinational contact center company to open in Egypt. It provides all contact center services, including customer care, technical support, and debt collection outsourcing services in Egypt, the Middle East and Africa, and offshore markets serving North America, the United Kingdom, and Europe. Read More…